📌 Returns & Refunds Policy – 731 LLC DBA 731 Woodworks

Effective Date: 3/2/25

At 731 Woodworks, we stand behind the quality of our products. If you receive a damaged or defective item, we are happy to assist you with a return or refund. Please review our policy below to ensure a smooth process.

1. Return & Refund Eligibility

We accept returns and refunds for damaged or defective physical products under the following conditions:

✔ You must contact us on the day of delivery to report the issue.
✔ The return request must be made within 30 days of delivery.
✔ Items must be unused, in their original packaging, and include all components.
✔ No refunds or returns on digital products (woodworking plans, CNC files, 3D print files).

2. How to Request a Return or Refund

If you receive a damaged or defective product, follow these steps:

1️⃣ Contact Us the Same Day of Delivery

  • Email info@731woodworks.com with:

    • Your order number

    • A detailed description of the issue

    • Clear photos of the product, packaging, and shipping label

2️⃣ Wait for Approval

  • Our team will review your request and respond within 1-2 business days.

  • If approved, we will provide instructions for returning the item or issuing a refund.

3. Return Shipping Policy

✔ If the return is due to our error (damaged, defective, or incorrect item), we will provide a prepaid return shipping label at no cost to you.

✔ If the return is due to buyer error (ordered the wrong item, changed mind, etc.), the buyer is responsible for return shipping costs.

✔ If requested, we can provide a return label from our shipping account. The return shipping cost will be deducted from your refund.

4. Refund Processing

✔ Once your return is received and inspected, we will process your refund within 5-7 business days.
✔ Refunds will be issued to the original payment method.
✔ We will email you a confirmation once the refund is processed.

5. No Returns or Refunds on Digital Products

Due to the nature of digital downloads, including:

  • Woodworking plans

  • CNC files

  • 3D print files

All digital product sales are final and non-refundable. If you experience issues accessing your digital purchase, contact us at info@731woodworks.com for assistance.

6. International Returns

🌍 At this time, we only accept returns for U.S. orders.
🌍 International customers are responsible for all return shipping costs, duties, and fees.

7. Return Shipping Address

If you are returning an item, please mail it to:

📍 731 Woodworks Returns
📍 PO Box 731
📍 Monticello, AR 71657

8. Need Assistance?

For any return or refund questions, email us at info@731woodworks.com and we’ll be happy to help!